Shipping policy
Shipping Policy
At ScarVela, we are committed to providing a reliable and transparent shipping experience for our customers. We understand that timely and secure delivery is an important part of online shopping, and we work closely with trusted shipping partners to ensure that orders are delivered as efficiently as possible.
This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from our website. It also explains important information regarding shipping timelines, delivery responsibilities, and how we handle shipping-related issues.
By placing an order with ScarVela, you acknowledge and agree to the shipping terms described in this policy.
1. Order Processing Time
After an order is placed on the ScarVela website, it enters our processing system where it is prepared for shipment. Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time includes verifying order details, preparing the items for shipment, and transferring the package to the shipping carrier. Orders are processed during standard business hours, which generally include Monday through Friday, excluding weekends and major public holidays.
Orders placed during weekends or holidays will usually begin processing on the next available business day. During busy periods such as promotional events, seasonal sales, or holidays, order processing may take slightly longer than usual due to increased demand.
We always strive to process and ship orders as quickly as possible while maintaining accuracy and quality in order fulfillment.
2. Shipping Methods and Estimated Delivery Time
Once your order has been processed and shipped, the delivery time will depend on your shipping location and the shipping method selected during checkout.
Standard Shipping
Estimated delivery time: 7–15 business days
Delivery times may vary depending on several factors, including carrier operations, transportation routes, and local delivery conditions. While most shipments arrive within the estimated timeframe, delivery times cannot be guaranteed.
External factors such as weather conditions, customs processing for international shipments, or high shipping volume periods may affect delivery schedules. ScarVela works with professional shipping carriers to ensure that packages are delivered as efficiently and safely as possible.
3. Shipping Costs
Shipping costs are calculated during checkout based on factors such as delivery location, package size, and the shipping method selected. Customers will be able to review all shipping charges before completing their purchase.
From time to time, ScarVela may offer special promotions that include free shipping or discounted shipping for qualifying orders. Free standard shipping is offered on qualifying orders over $40 when displayed on our website and will be applied automatically during checkout.
Shipping fees are non-refundable unless the return is due to an error caused by ScarVela, such as sending an incorrect or defective item.
4. International Shipping
ScarVela may offer shipping to select international destinations. International shipping availability depends on carrier service coverage and shipping regulations in the destination country.
For international shipments, customers may be responsible for additional charges imposed by local authorities, including customs duties, import taxes, value-added tax (VAT), and customs clearance fees.
These fees are determined by the destination country's customs regulations and are not controlled by ScarVela. Such charges are not included in the product price or shipping fee unless explicitly stated. Customers are responsible for understanding and complying with the import regulations of their country before placing an order.
5. Order Tracking
After your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Tracking updates may take 24–48 hours to appear after the shipment notification has been sent.
Tracking information may include package pickup confirmation, transit status, arrival at local delivery facilities, and final delivery confirmation. If you experience any difficulty tracking your order, our customer support team will be happy to assist you.
6. Shipping Delays
While we strive to ensure that all orders are delivered within the estimated timeframe, shipping delays can sometimes occur due to circumstances outside of our control, including transportation disruptions, customs inspections, severe weather, high demand, and carrier operational delays.
In such situations, delivery times may be extended. ScarVela appreciates your patience and understanding. If a shipment appears to be significantly delayed, please contact our support team so we can assist in contacting the carrier.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order. An incorrect address may result in delivery delays, failed delivery attempts, or returned shipments. ScarVela cannot guarantee successful delivery if the shipping address provided is incomplete or inaccurate.
If you notice an error after placing an order, contact us as soon as possible. Address corrections may only be possible before the order has been processed or shipped. Additional shipping fees may be required to resend a package returned due to an incorrect address.
8. Lost or Stolen Packages
Once a package has been shipped and handed over to the carrier, the carrier becomes responsible for delivery. If tracking shows delivered but you cannot locate the package, check the delivery location or mailbox, ask household members or neighbors, and contact the carrier for delivery confirmation.
If you are still unable to locate it, contact our support team. We will assist in investigating the issue, but ScarVela cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
9. Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery. Include your order number, clear photos of the damaged product, and photos of the packaging and shipping label. Once verified, ScarVela may offer a replacement, partial refund, or full refund depending on the circumstances.
10. Contact Information
Address
1875 MISSION ST STE 103 #435
SAN FRANCISCO, CA 94103
Phone
+1 (978) 898-8288
Email
support@scarvela.com
Website
scarvela.com