Frequently Asked Questions

Clear answers about the SCARVELA® Moringa · Berberine × NAD+ 10-in-1 Advanced Nano Microneedle Patch, delivery and returns.

Product & routine

What is the SCARVELA 10-in-1 patch?

It is a once-daily topical nano microneedle patch featuring Moringa, Berberine, NAD+ and a 10-in-1 blend in a convenient large-format patch.

How do I use it?

Apply one patch to clean, dry and intact skin, following the directions supplied with the product. Do not apply it to broken or irritated skin.

How often should I use it?

The product is designed for a once-daily routine. Use it consistently and follow all package directions.

Which bundle should I choose?

The product page lists 1-, 2-, 4-, 6- and 10-box options. Choose the bundle that best fits the length of routine you want to follow.

When should I expect changes?

Individual experiences vary. Consistent use matters, and no result is guaranteed for every person.

Can I use it if I have sensitive skin or a medical condition?

Review the label before use and patch-test if your skin is sensitive. Stop use if irritation occurs. If you are pregnant, nursing, taking medication or managing a medical condition, ask a qualified healthcare professional before use.

Orders & delivery

How long does shipping take?

Orders are normally processed within 1–3 business days. Standard shipping is generally estimated at 7–15 business days after processing; the checkout may show a more specific estimate for your destination and selected method.

When is standard shipping free?

Standard shipping is free on orders over $36. Orders below the threshold and faster delivery options are priced at checkout.

How do I track my order?

Use the tracking link in your shipping confirmation email. If you need help, email support@scarvela.com with your order number.

Can I change or cancel an order?

Contact us as soon as possible at support@scarvela.com. We will help when possible, but an order that has already entered fulfillment may no longer be editable.

What is the guarantee?

The product page advertises a separate 180-day money-back guarantee for this item. Our standard Return & Exchange Policy covers eligible unused-item returns requested within 30 days of delivery. For a claim under the product's 180-day guarantee, email support@scarvela.com with your order number before sending anything back so our team can provide the correct instructions.

Still need help? Email support@scarvela.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM EST.